That is the overarching theme for a conference I’m attending this week. More specifically, it is a small meeting where some of the pioneers show and demonstrate how they have implemented bots on a large scale for customer care and lead generation purposes. The meeting is hosted by LivePerson and is held at the Carnegie Mellon University, which apparently is very advanced in their AI research.

What am I doing there?

I was invited to attend, and to learn. Hopefully I’ll be able to discuss personal and digital connections, and how to be a relationship driven business in the 21st century with other brands and people who have different experiences and knowledge.

What will happen now?

As I write this, I’m on the Arlanda Express and soon to be boarding flight that takes me to New York and then Pittsburgh where Carnegie Mellon is located.

I will most likely write a more detailed summary on this topic once I get back home.

Until then, take care!